Description

Professional Service Is Profitable discusses the reasons why retailers should consider their service department a profit center and gives very practical suggestions based on the advice of a special group of hearth industry professionals as well as an industry-wide survey. The program includes a set of sample forms to give the retailers a great start. The online presentation, taught by the author of the manual, is based on the author’s experience as a business coach in several industries and gives real real-world idea of what is really happening in this industry.

Hiring and Retaining Exceptional Employees explains the differences between the various age groups in the workforce today and gives a step-by-step guide that walks the retailer through the planning, interviewing prospective employees, training, and how to keep their employees happy. The manual discusses successful techniques from companies like Harley-Davidson, Disney, and more.  It also comes with a full set of sample forms that gives retailers a great start. It is also based on an industry-wide survey to reflect what dealers in the hearth industry are actually doing. The three-hour online presentation by the author goes into more depth so the retailer knows how and where to start and then keep that employee in the future.

Show Me the Money helps retailers learn how to read their financial status and the financial reports their accountant likely gives them. The online presentation has a chapter-by-chapter review of the printed material as well as a presentation by the author that goes into even more depth.

Includes online classes designed to reinforce and elevate your skills.