Your organization’s financial health depends on your ability to stay on top of your workload and do your job well. Understanding how to properly collect accounts receivable will help you be more productive, effective, and more confident on the job. Learn how to stay on top of tons of accounts and remain upbeat when everyone avoids your calls.

What participants will learn:
• Dozens of specific “what to say when” phrases that come in handy every day
• The keys to building rapport so you can win debtors to your way of thinking
• The essential components of every successful collection letter
• How to handle sticky legal issues.