Most business owners view standard operating procedures (SOP’s)as a necessary tool when attempting to sell their business. What they don’t realize is that they are even more necessary in their current operation. Standard operating procedures are the only way to guarantee excellent customer service. They are a must! You can’t wait any longer. I will take what seems like an overwhelming task of creating SOP’s and break it down into a manageable, and yes, even fun, process. You will learn: 1. How important SOP’s are to your business 2. Where and when to use SOP’s 3. How to use your team to create the SOP’s 4. The actual (pain free) creation process 5. How to utilize the implementation cycle to implement your new SOP’s 6. The best way to get your team on board and actually following your SOP’s 7. Where and how to document and keep your SOP’s