While the economy is showing small signs of improvement, the demand for our products and services is still a tough go. We are in a “needs-based” economy and our job is to convince our clients we have what they need….not just want. John Kennedy takes us through the relationship aspect of sales and introduces us to “Respect Level Selling.” From client retention to asking for referrals, John digs deep into effective customer advocacy and marketing to drive opportunities our way.

Participants will learn:
• Four step process to effective customer retention
• Skills and tools to deal with negative customer interactions
• The top reasons customers take their business to the competition.