Most all of us will say that we give good customer service. Yet, when asked if we have a staff education program our answer is ‘no’. How then, can that good customer service happen if we are not teaching it? This session will show you a step by step method proven in a dealer’s business of how to educate your staff and what it can do to increase your sales and decrease the problems you have. Without question, a staff education program is the best investment you can make in your business. This session will show you how to do it right.