What to do when you get “the phone call”? Mark Jones has over 25 years experience in the hearth industry and has been a fire investigator (cause and origin) throughout the North East for over 15 years. He has worked for professional fire investigation companies, individual attorneys and insurance companies in this capacity.

Participants will learn:
• Steps to take to limit your exposure (personal and business).
• How everyone who was involved in the manufacture, sale, installation and service of a unit or chimney can be held legally liable in the event of a fire.
• How to conduct yourself throughout the investigation.
• Steps to reduce your potential liability. Why it can cost you a lot of money, even if you did everything right.