Description

Hiring and Retaining Exceptional Employees explains the differences between the various age groups in the workforce today and gives a step-by-step guide that walks the retailer through the planning, interviewing prospective employees, training, and how to keep their employees happy. The manual discusses successful techniques from companies like Harley-Davidson, Disney, and more.  It also comes with a full set of sample forms that gives retailers a great start. It is also based on an industry-wide survey to reflect what dealers in the hearth industry are actually doing. The three-hour online presentation by the author goes into more depth, so the retailer knows how and where to start and then keep that employee in the future.

Includes online class designed to reinforce and elevate your skills.