In this life-enhancing workshop, participants will learn how to handle the negative behavior of co-workers with positive results. Discover the appropriate responses and tools to stay in control when confronted with irritating or intimidating behavior and become a catalyst for changing difficult behavior.

What participants will learn:
• Ways to turn confrontations into stepping stones instead of stumbling blocks
• How to recognize the difference between occasional difficult behavior and ingrained difficult behavior
• The attitudes and responses that hinder positive communication among co- workers
• What really triggers difficult people into behaving negatively.