In this high-energy presentation, Ted Topping argues that it is time to put the recession behind us and focus on sweating the details that will help make any business successful.

He will provide more than 20 useful and practical tips divided into four areas that are relevant to every HPB retail business:
• The Physical Space
• Team Productivity
• Selling and Service
• A Position of Leadership

Even if a few of these tips don’t fit your business, most of them probably will.