In this fast-paced interactive presentation, consultant and author Ted Topping looks at leadership. Not the impossible cliché that is offered in so many management texts, but a practical “hearth, patio and barbeque” kind of leadership that achieves results by motivating employees and delighting customers. Designed for owners, managers and anyone “on the way up,” this session starts with the importance of treating people as people. It then explains step by step how you can become a more-effective leader by following eight practical (and sometimes common-sense) strategies.