This interactive workshop with Ted Topping, co-author of the acclaimed “Start and Run a Retail Business,” is a detailed look at productivity. It examines key operating and sales-management ratios that measure the success and opportunities for growth of every consumer-facing (retail) business. Ted also explains what these ratios can tell you about your business, and how you can increase productivity to get more from less – even in the most difficult economic conditions. Business owners and managers will want to bring a calculator and extra paper to this one.