This high-energy session lets you benchmark a brand that has been synonymous with service excellence for many years. Consultant and author Ted Topping knows Disney as co-facilitator of “Perfecting the Customer Experience,” a multi-day program in Anaheim, CA where participants learn first hand that quality (attention to details) and service (exceeding guest expectations) have to be built in – not separate from – the product being sold. Ted will draw on 12 of his real-life Disney stories to help you improve the customer experience you offer and then deliver it consistently.


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