Description

To instruct service technicians who already possess technical skill about manners, responsibility, and respect for customers and their property while servicing product in the home. Participants will learn to be aware of what makes a customer confident in the service person or apprehensive about them. The course will also heighten awareness of the liability exposure of entering a customer’s property. The course also outlines all details to be considered step by step in each phase of any service call.

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