Planning and attention to detail are required for a hearth specialty retailer to be successful. Profit margins and customer satisfaction always seem to rise when an established set of Standard Operating Procedures (SOPs) are in place. This course will help you look at the unorganized and sometimes chaotic activities that can drain your profit margin and some positive alternatives. Participants will learn: What SOPs are and how they are formulated How SOPs can help your profit margin and even reduce customer service failures The results business have seen when they fail to institute SOPs How SOPs apply to both retail and service operations How to start the process of developing your own set of SOPs.