In today’s economy, no business can afford lost sales opportunities. Your service techs are already in your customer’s homes and have the unique opportunity to better see actual needs not yet uncovered in your showroom.
This class will teach you:
• Optional ways to develop your own incentive program for your service techs. Pros and cons to alternative methods.
• Picking product specific items for your service techs to focus on to get started.
• How to train your techs on the basics of selling so they know when to “suggest” and when to keep quiet.
• Expanded sales skills for your service techs.
• Keeping priorities: Great service first – great suggestive selling second.