Description

Effective, customer focused selling is not pushy or rude. It is the best customer service tool your command. This fun, interactive workshop focuses on practical, proven customer service and sales strategies that can be brought back to your business and used immediately. The focus is not on theory, but on easy to understand strategies, tips and tricks to boost your store’s sales while providing exceptional service. It’s about how to create a customer focused sales culture.

In this workshop you will learn:
• The five steps to every successful sale.
• How to effortlessly get past “just looking.”
• Six powerful questions that discover what your customer really wants.
• “On the floor, on the fly” coaching techniques guaranteed to put money in the bank.
• How to effectively coach retail sales
• How to create a store wide ales culture
• And much, much more!

Great customer service and great selling do not happen by accident.