Running a profitable service department is much different than selling product. This guidebook serves as a reference tool to assist hearth professionals in creating a service department, or better managing this essential activity within the business. The workbook provides solid insight for developing business plans, managing service department finances (including the “real costs” of service), overseeing installation and service personnel, writing service contracts, and other crucial installation and service topics. An appendix of sample service forms and checklists is included.

This option includes the manual in both the printed and protected PDF format.

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Member, CSIA-or-NFI-Certified, Non-Member


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